Guest Safety

Your Safety Is Our Priority

Al-Ahli Hospital is committed to excellence in the care you receive. A very important part of that excellence is a commitment to your safety. It is known that guests who are more involved with their own care in the hospital tend to do better and stay safer. By working together with our doctors, nurses, allied health professionals and other hospital staff, you can lower your risk of injury or harm and make your hospital stay as safe as possible.

Here is how you can make your stay a safe and positive experience.

Ask Questions

Good healthcare starts with good communication.

Ask for an interpreter if language is a barrier to communication.

نستقبل  أسئلتكم

 

التواصل هو أساس الرعاية الطبية الجيدة

يمكنك طلب مترجم في حالة عدم قدرتك لغويا في  Ø§Ù„تواصل مع اي كادر من كوادر المستشفى

Feel free to talk with your doctor and nurse about any concerns. We welcome your questions.

Ask questions if you do not understand. It is your body and your right to know everything about your healthcare.

If you think of a question when your doctor or nurse is not present, write down your questions so that you can ask them at a later time.

Help Prevent the spread of the germs.

Be aware that hand washing is the best way to prevent the spread of germs.

Practice good personal hygiene.

Let your nurse know if your gown or linens are soiled.

Staff will welcome your reminder to wash their hands before examining you or giving you your medicine.

Ask friends and relatives who have colds, respiratory symptoms, or other contagious illnesses not to visit you in the hospital.

Get vaccinated, if it is recommended. Flu and pneumonia vaccines can help prevent illness, especially in elderly and high risk guests.

Identify yourself.

Wear your hospital I.D. bracelet at all times. If your bracelet comes off, ask your nurse to get you a new one.

Check that the information on your I.D. bracelet is correct. If not let your nurse know.

Make sure all staff check your I.D. bracelet before any procedure or test, or before medication is given.

Get the most from your medicines.

Ask your nurse about your medicines, what they are, what they look like, what they do, when they are given, and what side effects they might have.

If you do not recognize a medicine, verify that it is for you.

Let the doctor or nurse know if you have any allergies or have had a previous reaction to any medicines, foodstuff or other material such as latex.

Tell your doctor and nurse about all medicines you are taking, including vitamins, herbal remedies, and over the counter medicines.

Do not take medicines that you brought into the hospital from home, unless told to do so by your doctor or hospital staff.

Get the most from your treatment.

Ask your doctor and nurse about your treatment plan. Make sure that you understand and agree with the plan.

Ask a family members or friend to listen with you when a diagnosis, treatment plan, test result, or discharge plans are explained. This will help you remember.

Be informed about your treatments. Ask when the treatments will be given and what they are for.

If equipment is used for your care, know what it is for and how it should sound.

Question anything that seems unusual or different from what you were told.

Be alert to situation in which you could experience a fall.

Ask for help when getting out of bed, especially at night. The hospital is an unfamiliar place and most falls occur when guests try to get out of bed on their own to go to the toilet.

Make sure your nurse call button is within range and know how to use it.

Let your nurse know if you will have any trouble reaching the call button.

If possible, call for help before the need to get to the toilet becomes urgent.

Make sure there is adequate light to see, and keep your eye glasses within easy reach.

Wear slippers or shoes with rubber soles to prevent slipping.

Tell a staff member if you notice a spill or obstruction on the floor.

Make sure the brakes are locked when you get into and out of a wheelchair.

If you feel dizzy or your legs are weak:

  •   Stop
  •   Shout for help
  •   Ease yourself slowly to the floor

Personal Items

Pay careful attention to where you place your dentures, hearing aids, and eye glasses, as they are all important to your comfort and well-being.

Dentures should be stored in a denture cup when not in use.

Eye glasses and hearing aids are best kept in a case with your name on it when not in use.

Prepare yourself for going home.

Make sure you are clear about discharge instructions including medicines you need and information about your follow-up visit. Be sure you are given a phone number to call if you have any questions.

Do you have any concerns?

If you have any concerns about any safety issue, please speak about it with your doctor or nurse.