Frequently Asked Questions
"we answer your questions..."
Our facilities include 250 guest rooms, including Royal Suites and VIP Rooms, 16 rooms for day surgery, eight beds in the Neonatal Intensive Care Unit (NICU), five beds in the Intensive Care Unit (ICU) and five beds in Coronary Care Unit (CCU).
Saturday to Thursday: 8:00 am - 9:00pm
You may call the Clinic reception directly on their numbers from Sunday through Thursday 8 am to 9 pm. At other times, you may book an appointment through the main reception by calling 4489 8000 - 4489 8888.
It is advised that you come to the clinic at least 15 minutes prior to the appointment time in order to complete the registration formalities and to process insurance papers if you have any. You should have your local residence ID card, insurance card and the letter of reference if you have one. Please bring along with you copies of any previous medical record/report you may have or copies of investigations you have previously undergone.
It is preferable if you can schedule an appointment in advance. However, if urgently required, you may be seen without an appointment and we will do our best for one of our doctors to see you the same day. But please be aware that depending on your condition, you may be seen after a variable delay depending on the schedule of the guests with prior appointments on that day.
We require at least 24 hours notice as this will allow us the opportunity to offer your appointment to another Guest.
Please arrive at the registration 15 minutes prior to your schedule appointment time. If you are 20 minutes or more late for your appointment, you may be asked to reschedule.
Please come immediately to the Emergency department which is open 24 hours a day. Mention your complaint on arrival and you will be immediately attended to. There is a 24 hour in-house Specialist who will attend to you if required.
Yes, simply ask the receptionist and she will be most happy to assist you to obtain the request. It typically takes 1-2 working days to process your request and about 3 days for the doctors to prepare a medical report.
Be assured that you will be given the best care and delivered the latest, up-to-date treatment. The nature of your condition will be explained to you and the various treatment options will be discussed with you. After treating the problem, you will be given advice about prevention and the beneficial effects of various measures in the prevention of diseases.